SHIPPING & RETURNS
Complimentary Shipping
We provide fully insured, complimentary overnight shipping across New Zealand, as well as secure international delivery to select destinations worldwide.
Discreet Packaging
To preserve your surprise, every order is dispatched in completely unbranded, discrete outer courier packaging. A secure adult signature is strictly required upon delivery for your peace of mind.
Bespoke Return Policy
Because our engagement rings are custom-made to order based on individual specifications, these bespoke pieces are non-refundable. For eligible non-custom fine jewelry, we offer returns or exchanges within 14 days of receipt, provided the item is unworn and in its original packaging.
Complimentary Resizing
To ensure a flawless fit, every new MOHSTEN engagement ring purchase includes one complimentary ring resize (up to 3 sizes) within the first six months of purchase.
LIFETIME WARRANTY & AFTERCARE
Lifetime Warranty & After Care
Every MOHSTEN ring is backed by a lifetime manufacturing warranty and includes our professional after-care plan, featuring annual prong tightening and deep cleaning to ensure your diamond remains entirely secure.
🔗 [Learn about our Warranty & After Care]
Complimentary Resizing
To guarantee a flawless fit, your piece is eligible for one complimentary ring resize within 12 months of delivery (up to a maximum of 2 letter sizes).
🔗 [View our Ring Sizing Guide]
OUR QUALITY STANDARD
Premium Materials Only
We rigorously select only top-tier stones F colour / VS clarity or higher, paired with solid 18ct precious golds or pure platinum to guarantee lifelong durability.
Architectural Integrity
Every ring is custom-made to order with minimalist structural engineering, designed specifically to optimize light performance and brilliant diamond fire.
🔗 [Read about our Quality Standards]
BESPOKE GALLERY
View our previous bespoke client work