Say yes to Express
At MOHSTEN, we believe the journey of your jewellery should be as seamless as the design process itself. We provide a secure, fully insured, and discreet delivery service from our Remuera studio to your doorstep.
Shipping & Delivery
New Zealand Shipping
We are proud to offer complimentary, fully insured shipping on all orders within New Zealand, with no minimum spend required.
Cost: Free of charge.
Provider: All domestic parcels are sent via NZ Post Overnight Courier.
Security: Every shipment is Signature Required. For your security, we do not ship to PO Boxes, ensuring your piece is handed directly to you or your recipient.
International Shipping (Australia & Beyond)
We regularly work with clients in Perth and across Australia, as well as the rest of the world.
Australia: Flat rate of $30 NZD via DHL Express (3-5 business days).
Rest of World: Flat rate of $30 NZD via DHL Worldwide Express (5-10 business days).
Customs & Duties: Please note that international orders may be subject to local taxes or customs duties upon arrival. These charges are the responsibility of the recipient.
Discreet & Secure Packaging
We understand that many MOHSTEN pieces are intended as surprises.
The Outer Box: Your order will arrive in a plain, unbranded outer box to keep the contents a secret.
Sender Details: For security, the sender name on the shipping label is listed as 'M. Studio' rather than 'Mohsten Jewellers.'
Full Insurance: Your piece is fully insured by MOHSTEN from the moment it leaves our studio until the moment you sign for it.
Production & Dispatch Times
In-Stock & Ready-to-Wear: These pieces are dispatched within 1–2 business days.
Bespoke & Made-to-Order: These pieces generally take 6–8 weeks to craft. We will provide a specific timeline during your consultation.
Repairs: Once your repair is completed, it is returned via our free, overnight secure service.
Local Collection
If you would prefer to collect your piece in person, we offer a private pickup service at our Remuera studio. Select 'Local Pickup' at checkout, and we will contact you to arrange a secure time for your visit.
