SHIPPING & RETURNS
Complimentary Shipping
We provide fully insured, complimentary overnight shipping across New Zealand, as well as secure international delivery to select destinations worldwide.
Discreet Packaging
To preserve your surprise, every order is dispatched in completely unbranded, discrete outer courier packaging. A secure adult signature is strictly required upon delivery for your peace of mind.
Bespoke Return Policy
Because our engagement rings are custom-made to order based on individual specifications, these bespoke pieces are non-refundable. For eligible non-custom fine jewellery, we offer returns or exchanges within 14 days of receipt, provided the item is unworn and in its original packaging.
LIFETIME WARRANTY & AFTERCARE
Lifetime Warranty & After Care
Every MOHSTEN ring is backed by a lifetime manufacturing warranty and includes our professional after-care plan, featuring annual prong tightening and deep cleaning to ensure your diamond remains entirely secure.
🔗 [Learn about our Warranty & After Care]
Complimentary Resizing
To guarantee a flawless fit, your piece is eligible for complimentary ring resize within 12 months of delivery (up to a maximum of 2 letter sizes).
🔗 [View our Ring Sizing Guide]
OUR QUALITY STANDARD
The MOHSTEN Quality Standard
Designed with our signature architectural precision in our Auckland studio, and brought to life by elite master-craftsmen. Fine jewellery like tennis bracelets requires hyper-specialised, advanced micro-setting and complex engineering to ensure flawless fluid movement and lifetime stone security. We partner exclusively with the best production houses to deliver uncompromising luxury quality and direct-to-consumer value.
🔗 Read our full story and view our credentials here.
Make it Personal
Infuse your jewellery with deep personal meaning. We can seamlessly customize any design by swapping traditional diamonds for vibrant precious birthstones or rare coloured gemstones of your choice. Crafted in luxury solid gold, your piece becomes a unique, one-of-a-kind narrative.
The Highest Quality
Every MOHSTEN piece undergoes a rigorous, multi-stage fabrication process, encompassing precision casting, hand-polishing, and a strict inspection to guarantee flawless craftsmanship.
The Bespoke Gallery
A living portfolio of our custom craft. Explore a curation of past commissions, unique modifications, and one-of-a-kind heirloom creations meticulously fabricated for our clients in our Auckland studio.